When you are a project manager or leader in your organization, you will be working with many people, and let’s face it, people don’t always agree. Should you encounter a conflict situation, it is your responsibility to listen to each side of the conflict and act. Make sure that you document everything and try to reach a consensus. Don’t hesitate to ask for an opinion from someone you trust, such as a lead developer or architect. If you need further help, escalate to your manager and/or human resources (HR) department. Once the conflict is resolved, follow up with each person and make sure there is a path forward to potentially work together again in the future.
Check out the Conflict Management tip video from The Wild West of Software Project Management series below.